The datacentre is physically isolated from everyone but the servers technicians. Public and customer access is strictly forbidden because the datacentre is not open to the public.
You can rest assured that only a handful of highly trained technicians will be allowed within close physical proximity to the server. Access to the data center floor is restricted to those holding pass cards. Furthermore, access to the datacentre is restricted by the use of Biometric scanners. The datacentre is under 24/7 video surveillance internally and externally and the whole facility is monitored by Chubb security for external physical breaches.
The servers are protected by strict firewall rules, file permissions and activity logging with all unnecessary services disabled. However, the most likely threat to your data is through the username and password logon screen. A strong password policy can be enforced if you so desire but it is your responsibility to ensure your users passwords are not easy to guess.
The main datacenter is hosted in Brisbane, Australia: a geologically and politically stable location. The location is above any flood prone zone. Brisbane is considered extremely safe in terms of other natural disaster hazards. However, the datacenter is backed up daily to a remote location. As an additional level of protection your website and database are also backed up twice a day to another remote location so they can quickly be moved to another server and datacenter should the need arise.
For complete peace of mind when it comes to storing and archiving your data please talk to us about transferring the data to your company’s servers on a regular basis.